Returning Items Within 60 Days of Purchase

If you have a fault with an item, please contact us in the first instance as many faults can be easily rectified. 

If you still need to return your item, please use the eBay returns process which can be found on your order history page. Once the item has been received and checked you will receive a refund by the same method as payment was made.

Return Postage Covered by Seller

The item arrives damaged

The wrong item has been sent

The item is faulty

Return Postage To Be Paid for By The Buyer

Item ordered by mistake

Item no longer needed

Item damaged upon installation 

Please note that all items are checked and tested on return, any discrepancies regarding the reason for return will be reported to eBay.

We would strongly advise you to use the eBay returns process as not only will your item be tracked but it is the most efficient way for us to process a refund. However, you may choose to use a standard service with Royal Mail. Please be aware that should you choose this option we are unable to reimburse you for the cost of postage. 

Our apologies, we are unable to send replacements or swap items once a return has been started. The only option eBay allow is for a refund to be sent upon receipt of the item. 

Returning Items Within 6 Months of Purchase

Should you need to return an item within 6 months of purchase but after the 60 day period please contact us in the first instance. We will be happy to swap the item for you but will be unable to offer a refund as the eBay returns period will have passed. Please note that you will be liable for any postage costs. 

Most items are dispatched same day if purchased before 2.00pm and we aim to dispatch all orders within 24 hours of cleared payment being received (Except weekends and public holidays). 

Free postage orders are sent by a Royal Mail 48 hour tracked service or courier for large orders.

Other faster postage options are available at checkout.

Price shown for postage includes cost for secure packaging.

Europe and worldwide postage also available.

Please make payments within 7 days of purchase

All payments are managed through the new eBay ‘Manage Payments’ system which gives buyers more payment options (credit and debit card; Apple Pay; Google Pay; PayPal and PayPal Credit). No separate PayPal account is required for buyers.

Feedback is extremely important for all eBay sellers. We strive to provide the best possible shopping experience. If you receive your order within a reasonable time frame, if you did not require any assistance with your purchase then we are politely asking to please leave us 5* a feedback rating. This helps us as a seller maintain a high-quality service.

If you have any problems with any order please contact us first before leaving feedback

Dans Clock Shop is a family team based in Gloucestershire. Dan started the business as a hobby back in 2012 alongside a full-time job. Dan has worked in retail since leaving school and knows the value of good customer service. Due to the rapid expansion of Dans Clock Shop, Dan is now able to work at the business full time supported by wife Jen and employee Stephen.